Shipping Policy – One Stop Mart

Last Updated: October 15, 2026

At One Stop Mart, we aim to deliver your orders safely and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver your purchases.

1. Order Processing Time

Orders are generally processed within 1–2 business days after they are placed and confirmed.

Orders placed on public holidays or during weekends may be processed on the next business day. Processing times may occasionally vary during sales, promotions, or periods of high order volume.

2. Delivery Time

Estimated delivery times within Pakistan are:

• Major Cities: 2–5 business days.

• Other Cities and Remote Areas: 3–7 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before the order is confirmed.

Any free-shipping offers will be subject to the conditions specified in the relevant promotion.

4. Order Confirmation

For Cash on Delivery (COD) orders, our team may contact you by phone or WhatsApp to confirm your order and delivery details before dispatch.

Please provide a valid phone number and complete shipping address to avoid delays.

5. Order Tracking

Where tracking is available, tracking information may be shared through SMS, WhatsApp, email, or the courier service.

Tracking updates may take some time to appear after an order has been dispatched.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

If a delivery fails because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return the parcel to us.

Additional delivery charges may apply to reshipment, where permitted and communicated to the customer.

7. Delayed or Lost Shipments

Although we work with delivery partners to ensure timely delivery, occasional delays may occur.

If your order has not arrived within the estimated delivery window, please contact our support team so we can help check its status with the courier.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos or videos of the issue.

We will review your request and guide you through the next steps in accordance with our Return and Refund Policy and applicable law.

9. Contact Information

For shipping questions or delivery assistance, please contact us:

Store Name: One Stop Mart
Email: [Your Customer Support Email]
Phone/WhatsApp: [Your Business Contact Number]

Please include your order number when contacting us about an existing shipment.

Thank you for shopping with One Stop Mart!