One Stop Mart – Return and Refund Policy

Last Updated: October 15, 2026

At One Stop Mart, we value our customers and aim to provide quality products and a reliable shopping experience. If you receive a damaged, defective, or incorrect item, we are here to help.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

• The product must be unused and in its original condition.

• Original packaging, accessories, and included items should be returned where applicable.

• Customers must provide their order number or proof of purchase.

• Products must meet the applicable return conditions and legal requirements.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact One Stop Mart within 48 hours of delivery.

Please provide your order number and clear photos or videos showing the issue. Our team will review your request and guide you through the replacement or refund process.

3. Non-Returnable Products

Returns may not be accepted for products that have been used, damaged through customer misuse, or altered after delivery, where permitted by law.

Certain hygiene-related or specially marked products may also be excluded from returns where legally permitted. These exclusions do not affect your statutory consumer rights.

4. Refund Policy

Once your returned product has been received and inspected, we will inform you whether your refund has been approved.

Approved refunds will be processed through the original payment method where possible. For Cash on Delivery (COD) orders, suitable payment details may be requested.

The time required for the refund to appear in your account may depend on your bank or payment provider.

5. Replacement and Exchange

One Stop Mart may offer a replacement or exchange for eligible damaged, defective, or incorrect products, subject to availability and applicable law.

Please contact our support team before returning any item.

6. Return Shipping Charges

If a return is necessary because we sent an incorrect item or the product arrived damaged or defective, One Stop Mart will provide instructions regarding return shipping.

For other approved returns, customers may be responsible for return shipping costs where permitted by law.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Cancellation may not be possible once the order has been processed or shipped.

Any applicable statutory cancellation rights remain unaffected.

8. Contact Information

For return, refund, or exchange requests, please contact us:

Store Name: One Stop Mart
Email: [Your Customer Support Email]
Phone/WhatsApp: [Your Business Contact Number]

Please include your order number and a brief description of the issue so our team can assist you.

Thank you for shopping with One Stop Mart.